Troubleshooting
Fixes for common Video problems: a render that will not start, a silent preview, a refused edit, a skipped batch, an AI that cannot see Video, and long-video limits.
The render will not start#
Use a current Chrome, Edge or Safari. The render needs WebCodecs and an H.264 encoder in the browser. Try a short, 720p video first. Close heavy tabs for a long render.
The preview is silent#
Browsers keep a page silent until you have touched it. Click or tap the page, then play.
A refused edit names a scene and a field#
Every write validates the whole spec. The message names the scene (its id and title) and the field, and says what to write. Fix that value and save again.
The quality warnings do not go away#
They never block a save, but each says what a viewer would trip over. Make the scene shorter, add motion or a picture, or move text inside the safe area.
A batch skipped a video#
The skipped list gives the reason. Imported films are always skipped by resize and re-theme. Otherwise the video could not take the change, for example because it would break its own spec.
A long video will not render in one go#
One pass covers up to four minutes. Make chapters and split into one video per chapter, then render each.
My AI says NOT_IN_WORKSPACE#
Video is not added to your Geenius OS workspace. An owner or admin adds it on the Apps page.
My AI cannot render#
By design. Rendering needs a browser and a person. Ask it for the link.
The sound library is empty#
The deployment has no licensed sound library connected. Upload your own sound or use an https address.
PLAN_REQUIRED or LIMIT_REACHED#
Your workspace has no Video plan, or you reached the video count of your plan. See Plans and limits.
Still stuck?#
Write to us with what you did and what you saw.